Return & Refund Policy

Zagora Saw Return & Refund Policy

Effective Date: November 2026
Applies to: All purchases made on zagorasaw.com

Zagora Saw specializes in precision-engineered industrial machinery components, bandsaw blades, and genuine OEM replacement spare parts for Temelsan machinery and industrial equipment. Due to the critical technical specifications, electrical sensitivities, and strict quality control standards required in manufacturing environments, Zagora Saw maintains a strict return policy designed for commercial and industrial transactions.

1. 14-Day Return Request Window

All eligible return requests must be submitted in writing to zagorasaws@gmail.com within fourteen (14) calendar days of the confirmed carrier delivery date. Return requests submitted after this 14-day window will be strictly denied.

2. Strictly Non-Returnable / Final Sale Items

The following items are strictly non-returnable, non-refundable, and considered FINAL SALE once ordered:

  • Electrical, Electronic & Optical Components: Including, but not limited to, PLCs, Omron controllers, transformers, circuit boards, pyrometers, sensors, relays, switches, motors, and wiring harnesses. (These components are sensitive to voltage fluctuations, electrostatic discharge (ESD), and improper installation, and cannot be certified as factory-new once opened).
  • Hydraulic & Pneumatic Components: Any hydraulic pump, cylinder, valve, manifold, pneumatic hose, or fitting that has had its factory port seals removed, or has been exposed to hydraulic oil, pneumatic pressure, or lubricants.
  • Custom, Welded, or Fabricated Goods: Custom welded-to-length bandsaw blades, custom-machined parts, or made-to-order tooling.
  • Installed or Tested Parts: Any component that has been mounted, bolted, wired, test-fitted, modified, or shows tool marks, thread wear, or surface scuffs.
  • Consumables & Wear Parts: Opened fiber guide sets, roller bearings, carbon brushes, cutting fluids, and lubricants.

3. Mandatory Return Merchandise Authorization (RMA)

No returns of any kind will be accepted without an approved Return Merchandise Authorization (RMA) Number issued by Zagora Saw prior to shipment.

  • To request an RMA, email zagorasaws@gmail.com with your Order Number, Part Number (SKU), reason for return, and high-resolution photographs showing the unopened item and factory packaging.
  • Unauthorized Shipments: Any package received at our warehouse without an authorized RMA number clearly written on the outer shipping carton will be refused at our receiving dock and returned to sender at customer expense.
  • An RMA number is valid for 14 days from the date of issuance. The return shipment must be in transit with a valid tracking number within this timeframe.

4. 20% Restocking & Technical Inspection Fee

All approved returns are subject to a mandatory 20% restocking fee, deducted directly from the refund amount. This fee covers technical bench testing, quality inspection, and warehouse re-shelving procedures required for industrial-grade parts.

5. Return Shipping & Insurance Responsibility

  • The customer is 100% responsible for arranging and paying all return shipping, freight, and insurance charges.
  • Returns must be shipped via a recognized, trackable carrier (UPS or FedEx) with adult signature confirmation and full insurance coverage for the value of the goods.
  • Zagora Saw is not responsible for returns lost or damaged in transit.
  • Original shipping, handling, and freight charges are strictly non-refundable.

6. Item Condition & Inspection Process

Upon receipt at our Homestead, Florida facility, all returned items undergo a rigorous physical and technical inspection by our engineering staff.

To qualify for a refund (less the 20% restocking fee), the item must arrive:

  1. In 100% brand-new, uninstalled, factory-sealed condition.
  2. In the original manufacturer’s packaging with all internal protective wrapping intact.
  3. Complete with all included documentation, labels, screws, hardware, and accessories.

If an item fails inspection (e.g., exhibits signs of installation, missing parts, altered wiring, or damaged retail packaging), the return will be rejected. The customer will be notified and given 14 calendar days to arrange for return shipping back to their facility at their own expense; otherwise, the item will be responsibly recycled.

7. Damaged in Transit or Missing Items

Shipment damages or missing items must be reported within 48 hours of carrier delivery.

  • Inspect all packages immediately upon receipt. If the exterior packaging is visibly damaged, note "Damaged Upon Delivery" with the freight/parcel carrier before signing.
  • Email zagorasaws@gmail.com within 48 hours with:
    • Order number and tracking number.
    • Clear photos of the outer shipping box (showing the shipping label).
    • Clear photos of the internal packaging and damaged part.
  • Failure to report transit damage within 48 hours releases Zagora Saw and the carrier from liability, as shipping insurance claim deadlines expire.

8. Refund Processing

Once your return is received and successfully passes inspection, your refund (purchase price minus original shipping fees and the 20% restocking fee) will be processed to your original method of payment within 5 to 7 business days.

9. Return Address & Contact

Please send all authorized RMA returns to:

Zagora Saw - Returns Department
RMA #: [Your RMA Number Here]
2821 SE 25th Ave
Homestead, FL 33035
United States
Phone: +1 (609) 780-1025
Email: zagorasaws@gmail.com