FREQUENTLY ASKED QUESTIONS
Are the products sold original?
It is offered for sale in the www.zagorasaws.com , it is all original.
Do the prices of the products include VAT?
All sales prices sold through the www.zagorasaws.com include VAT.
I have created a new order, can I keep my order?
If your order has not been delivered to cargo yet, you can change the 0 533 051 69 02 by contacting our customer service on our WhatsApp line .
Can I recover the delivery address of my order?
Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach customer services on our whatsapp line called 0 533 051 69 02 .
The product to buy is sold out, will it be on sale again?
Due to the constant renewal of our stocks, the products are put on sale again during the season when the season is not over.
How do you achieve the cleanliness of the products?
It should be cleaned according to the washing and drying instructions on each product, with its source originating from sensitive and technological fabrics using the www.zagorasaws.com .
Cargo / Transportation
When will my order reach me?
Orders reach the recipient in 1-3 business days.
How do I know if my order has been shipped?
You can follow the order processes on the My Order Details page on the site.
Is there anything that needs attention when receiving the cargo product?
Yes. During shipping with cargo, damage to the products may occur due to cargo. For this purpose, when receiving the product, it should pay attention to whether there is a situation such as crushing, tearing and wetting in the package. In such a case, you should not take delivery of the cargo and make a report to the cargo authority.
How can I reach the product that has arrived but could not find me at home?
If you are not present at the specified address, the product you ordered will be delivered to the nearest cargo branch to the address. It is kept in the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Items not received within 3 days are sent back to the factory.
Cancellation & Refund
How long does it take to make the currency when we cancel an order?
When you cancel the order or return the product, your money will be refunded within 7-10 business days from the behavior of the product to us.
In how many days can I return the product I bought?
You can return it within 14 days from the product size conditions.
What will you do if the received product is defective?
The product return period (14 days) will be carried out while the necessary procedures are carried out if you send it to us. If we have the same product in stock, you will be informed so that you can create a new order.